Judson Althoff (Microsoft)
Microsoft partners are delivering on the value of intelligent business solutions across Australia, as Dynamics 365 deployments increase locally.
Customers across the country are leveraging the channel to capitalise on new digital solutions, through the use of Dynamics 365 business applications and platform services.
Through Barhead Solutions, technology distributor Hills is using the platform to promote workplace flexibility and agility, with the Department of Health deploying Exchange, SharePoint and Dynamics 365 in partnership with Veritec.
Meanwhile, Sable37 - recently acquired by DXC Technology in a Dynamics 365 drive - is providing cloud offerings to Citta Design, alongside Power Apps and Power BI solutions to Majans.
Furthermore, the Domestic Violence Action Centre has leveraged the expertise of Beyond CRM to create customised offerings across the Dynamics 365 suite.
“Digital transformation has never been higher on the boardroom and governmental agenda,” Microsoft executive vice president of worldwide commercial business, Judson Althoff, said.
“Enterprises in all sectors, of all sizes acknowledge that digital transformation infused with intelligence promises a competitive advantage to organisations and even to nations in a fast-evolving digital world.”
Speaking on a tour of New Zealand, and then Australia, Althoff said local business leaders have the opportunity to leverage the “transformative power of the cloud”, in a bid to drive new levels of customer experience across the market.
From a customer standpoint, Hills is replacing Salesforce and four separate ERPs with Dynamics 365 as foundational CRM and ERP platforms, designed to boost levels of scalability and flexibility.
“We realised that we have some great products and services but to compete in a global market and be agile and efficient - to survive and grow and acquire other businesses - we need to deliver a full digital transformation programme in 24 months,” Hills general manager sales operation, John Khoury, explained.
Maintaining a similar theme, Majans has replaced SAP Business One with Dynamics 365, while also leveraging Microsoft PowerApps, Flow, PowerBI and Teams.
Specifically, the business aims to build digital foundations for its Factory of the Future, in a bid to create an information ecosystem that collects, analyses and acts on data.
“What this allows you to do is automate the whole collect and analyse part,” Majans director, Amit Raniga, added.
“So if you can collect and analyse digitally and automatically using IoT and advanced computing capability, you can spend 80 per cent of your time on insight and actions, which is where the value drivers are.
“The value drivers aren’t in collecting and analysing - the value drivers are in insight and actions.”
In addition, the Department of Health in Australia is using Dynamics 365 through Veritec, as the organisation rolls out a new secure case management solutions geared to optimise health outcomes.
“When citizen data isn’t centralised, it’s extremely difficult to get a clear picture of who they are and how they interact with the organisation,” Department of Health general manager of enterprise solutions, Heidi Madden, said.
“Dynamics 365 has made it easy to organise and access vital data, therefore improving the overall citizen experience.”
