John McVicker (Best Technology Services)
Sydney-based project management and field services specialist, Best IT Engineering, has rebranded itself to Best Technology Services, in a move to better reflect its recent move to capitalise on the Internet of Things and NBN.
Since establishment in 2002, the company has provided ‘white-labelled’ services spanning POS systems, Wi-Fi networks and and IP-based security, to managed services providers and resellers.
As part of its services, the company’s 300 field service technicians typically install, repair and manage devices in a wide range of vertical industries including retail, hospitality and banking, on behalf of those partners.
According to the company’s founder and managing director, John McVicker, the emergence of IoT supported by the nbn rollout and the imminent arrival of 5G, presents an enormous challenge and opportunity for the channel.
“Increasingly companies and communities are putting devices outside – everything from Wi-Fi hotspots to IP-based security systems and intelligent sensors,” he said.
“Add these external devices to internal sensors, appliances and devices and you can see just how the volume of ‘things’ impacting our lives on a daily basis will continue to multiply.
"People will expect these devices to be always-on and always visible so our role is to ensure they are fully-functional and manageable.
“Similarly, the nbn and 5G networks will enable connectivity for an increasing number of devices in more diverse locations as the network’s footprint progressively expands and new connections are made.
"This is particularly the case for remote, rural areas where tech adoption rates had been restricted by the lack of any real connectivity,” he said.
Moving forward, McVicker said Best Technology Services’ strength to lie in its ability to help MSPs and resellers tackle the demand.
“A small MSP which employs five to 10 people might, for example, design and deliver a solution comprising 10,000 devices, however, the firm is unlikely to have the capacity to install every device – nor can they afford to send someone out every time a device needs hands-on support," he added.
"With a team of 300 people we are able to send technicians to maintain those devices regardless of the time of day.
"We enable our partners to focus on complex, high-margin professional services while we take care of the lower level and dispersed field activity."
