Ken Jeffreys - Cloud services manager, Brennan IT
Australian managed services provider, Brennan IT, has partnered with Commvault Software and Huawei OceansStor, offering a Backup-as-a-Service solution to the local market.
Following a sizeable increase in the amount of data under management, Brennan IT engaged with the vendors to streamline the company’s data protection processes and data management, in a move to provide greater transparency for executives into infrastructure and data.
“Our customers require immediate responses to their concerns, and to deliver on this, we needed a partner that was committed to enabling a high-performance and reliable environment,” Brennan IT Cloud services manager, Ken Jeffreys, said.
Over the last 18 months, Jeffreys said Brennan IT witnessed a “strong rise” in the volume of daily data being generated as part of its hosted, Cloud and on-premise services.
Currently, the company has three petabytes under management, 2,200 servers protected, and over 1,000 jobs per night with a greater than 99 percent success rate.
“The combined solutions provide us with a robust and scalable storage platform for our controlled software and large service farm backups,” Jeffreys added.
In addition, Jeffreys said Brennan partnered with Commvault’s Enterprise Support Program to help with its design and deployment.
“The depth of knowledge of the Enterprise Support Program was essential to the project’s ultimate success, as well as the transfer of critical skills into Brennan IT,” he added.
“They really acted as our trusted advisor, helping to both deal with low- level technical issues, and provide strategic direction in our overall development roadmap.”
With more than 300 staff spread over four offices across Australia, Jeffreys said Brennan sought a solution that would enable the company to maintain high levels of service to customers, while allowing them to be scalable and flexible to the growth needs of the business.
“We have a long and rich history of providing industry leading customer support to our customers, which is why we are continuously looking for new ways to improve our response times, escalation management and to partner strategically with our customers under our Enterprise Support Program,” Commvault regional vice president of customer support, Eugene Trautwein, added.
