What’s your reseller strategy? The opportunity Grapevine offers resellers is the chance to form a solid working partnership with a company that has a high focus on customer service. Grapevine is also committed to being family friendly, which means we take reasonable steps to ensure that Internet access accounts are not provided to persons under the age of 18 years without the consent of a parent, teacher or other responsible adult. We also provide users with information about:
- supervising and controlling children's access to Internet content
- procedures which parents can implement to control their children's access to Internet content
- their right to make complaints to the ABA about online content
- procedures by which complaints can be made.
What are some of the challenges they should be aware of? A challenge facing ISPs is the level of service offered to customers. The focus needs to not only be on obtaining new customers but also providing excellent customer service to existing customers, which Grapevine prides itself on.
