Optus has made a number of workers in its networking division redundant, following a technological implementation which automated many of the telco’s internal processes.
In a statement sent to ARN on September 13, a company spokesperson said, “As part of Optus’ business transformation strategy, we are reshaping our operations to ensure we have the right technologies and capabilities in place to deliver on our business goals.
“This involves continually reviewing our cost base, investing in the right technologies and infrastructure, and evolving the way we work.
“Today, employees in the Networks division were updated on the strategy and advised that a small number of roles will be made redundant. We are working with employees who are affected by these changes to ensure a smooth transition process.”
With the exact amount of redundancies unclear at this stage, the news follows reports earlier in the year that the telco planned to shed 480 jobs across all business divisions to “help drive Optus’ transformation strategy and reshape operations for sustainable growth.”
At the time, the company said it intended to streamline its customer service functions, by simplifying systems and processes, multi-skilling front line staff across products and services, and resolving customer issues faster with fewer handoffs.
These changes have now been felt in the Optus networking division where the company previously said it would be rationalising roles and optimising resources in response to an increasingly competitive trading environment.
