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Vodafone Australia customers get bonus data following outage

Vodafone Australia customers get bonus data following outage

All Vodafone customers to get 2GB of extra data.

Vodafone Australia left some of its customers without mobile service for a few hours on the evening of Sunday, September 25, which it attributed to router issues.

During the disruption, customers were automatically switched to 3G or 2G, however congestion meant some were intermittently unable to access voice, data and text services.

While not all customers experienced service disruption, all postpaid customers and prepaid customers who top-up within a month, will now receive an additional 2GB of data.

Postpaid customers will receive an additional 2GB of data during their October or November billing cycle, to be valid for the entire billing month.

As for pre-paid customers, when they recharge after a date to be advised in October and within a month of that date, they will receive a one-off additional 2GB to be used during the length of their recharge.

Customers will be notified when the additional 2GB of data is applied, with the data to be applied automatically and usage to be monitored via MyVodafone - the data is also for use within Australia only.

In a statement, Vodafone Australia apologised for the disruption and said the 2GB of bonus data will allow customers to enjoy more of the Vodafone network.

“It’s our way of saying sorry to those customers affected by a router malfunction which caused intermittent disruption to mobile services last night and this morning," the statement read.

"It’s also to say thank you to our other customers for their loyalty. 2GB is more than 50 per cent of the average monthly data use for Vodafone customers and this bonus offer will allow all customers to stream, surf and download more of what they love, on us."

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Tags VodafoneTelecommunicationsoutages

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